Outsized connects enterprises across APAC and EMEA with high-calibre independent consultants. As the marketplace's consultant roster grew, manual finance operations became the scalability wall, payout cycles stretched to days, on-time invoice submission hovered at 45%, and every new market meant rebuilding workflows from scratch. MyGigsters rebuilt the entire payout stack end-to-end, cutting payout processing from three days to minutes, lifting on-time invoice submission to 66%, reducing bank & FX charges by 40%, and unlocking expansion into India and South Africa on the same infrastructure.
A marketplace built on trust, and held back by manual ops.
Outsized connects enterprises across APAC and EMEA with high-calibre independent consultants and experts, enabling flexible access to specialised talent for strategic and operational initiatives. As the marketplace's consultant roster grew rapidly across APAC and EMEA, the financial back-end started to crack.
The marketplace
Premium independent consultants matched with enterprise clients for project-based engagements across strategy, operations, and transformation.
The pressure
Scaling cross-border meant scaling the pain, manual onboarding, invoice handling, and cross-currency payouts strained Finance and Ops past breaking point.
Manual finance ops were Outsized's scalability wall.
Before MyGigsters, every consultant invoice was a small operational ordeal. Generic payment processors couldn't solve for milestone-based billing, multi-currency payouts, or contractor compliance, so the work fell back on people, spreadsheets, and email chasing.
- ~70 days average payout, dependent on client remittance
- 10–15 hours to process a single invoice end-to-end
- 100+ hours/month on manual reconciliation
- 30-day onboarding cycle, with high consultant drop-off
- Editable templates, email chasing, no real-time visibility
- 1 ops person : 100 consultants, at capacity
- Fixed-day payouts, decoupled from client remittance
- Minutes to process, automated submission to payout
- Real-time reconciliation dashboard, zero manual entry
- 3–4 day verification turnaround with digital KYC
- Auto-reminders, auto-invoicing, smart-routed payouts
- Linear-growth-free ops, scales without new headcount
Payment & payout pain
Outsized relied on manual bank transfers for every consultant. High bank fees, complex FX conversions, and varying regional compliance hurdles created a 10–15 hour processing cost per invoice. Without a centralised system, Finance spent over 100 hours/month manually reconciling invoices and chasing failures, and consultants waited ~70 days for pay, eroding trust.
Invoice & timesheet submission friction
Timesheets and invoices were handled through editable templates shared with consultants. Finance and Ops manually reminded people to fill them in, chased missing details, and routed approvals, with no real-time visibility into who had submitted what. Late or incorrect submissions caused cascading delays, making predictable pay runs impossible.
Verification & compliance
Tax and payment regulations vary by country and rail, with FX adding complexity. Pre-MyGigsters, Finance had to learn which payment methods worked in each region and run manual payee verification for every consultant. Onboarding stretched to ~30 days, with high drop-off before first engagement.
Operational strain
Ops and Finance were reactive, stuck in a "chaser culture", spending most of their time on payment exceptions instead of platform growth. With a 1:100 resource-to-talent ratio, expansion meant linear headcount growth: a scalability wall.
A payments platform built for gig marketplaces, not bolted on.
Outsized evaluated building in-house, alongside Papaya Global, Stripe, and Airwallex. Generic payment processors couldn't handle the nuances of a professional services marketplace at scale. MyGigsters could, out of the box.
- Purpose-built for gig platforms, not a generic payments API
- End-to-end orchestration: invoice submission → approval → payout
- Multi-currency, multi-rail payouts with smart routing and auto-retries
- Built-in compliance: KYC, right-to-work, contractor verification
- Early pay and embedded finance for consultant retention
- ANZ and Singapore regulatory coverage out of the box
Three integrated pillars, one operating system for marketplace finance.
MyGigsters deployed three integrated capability pillars, orchestrating the entire lifecycle from onboarding to payout, while embedding financial services that turned a pain point into a retention advantage.
Payment Orchestration
End-to-end automation of the submission → approval → payout flow.
- Configurable approval gates for enterprise clients
- Multi-rail: PayID, bank transfer, international wire
- Smart routing with automatic retries on failure
- Real-time reconciliation dashboard
- Multi-currency support across ANZ and Singapore
- Automated reminders, no more manual chasing
Verification & Compliance
Onboarding moved from email-based document collection to digital, automated, deployment-ready.
- Integrated KYC and right-to-work checks
- Automated credentialing for every consultant
- 30-day → 3–4 day verification turnaround
- Reduced consultant drop-off at first engagement
- Standardised across geographies
Embedded Finance & EarlyPay
Fixed-day payouts decoupled from client remittance, plus on-demand access to earned funds.
- Fixed-day payouts in select geographies
- Payout triggered by approved timesheet, not client payment
- Real-time earnings & payout visibility
- Early wage access ahead of monthly pay run
- Compliant, auto-generated invoices on approval
Operational efficiency, consultant trust, and platform health, all in one motion.
Operational Efficiency
Consultant Experience
Platform Health
"MyGigsters helped Outsized move from spreadsheet-based finance operations to a fully automated infrastructure for timesheets, invoicing, reconciliation, and global payouts. The platform reduced payout processing time from three days to just minutes and cut finance administration effort. It has enabled us to efficiently pay independent talent globally while maintaining compliance across currencies and jurisdictions."
What the new operating rhythm actually looks like.
The simplest test of payment infrastructure is what a normal week feels like for the people who depend on it. Here's what changed.
Live in 8 weeks. Hypercare for 4. Then steady state.
A hybrid integration architecture, REST APIs for workflow automation, webhooks for async reconciliation, and a client-side SDK for secure identity verification, kept implementation tight without forcing Outsized into a one-size-fits-all flow.
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Alternatives evaluated
Papaya Global, Stripe, Airwallex, and in-house build, none addressed marketplace-specific orchestration, compliance, and EarlyPay together.
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Pilot
30 consultants in Australia, before full ANZ rollout. Real flows, real edge cases, controlled blast radius.
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Go-live
Live within 8 weeks of contract signing, including KYC, multi-rail payouts, and Xero accounting sync.
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Hypercare & change management
4-week hypercare period with embedded MyGigsters support. Synchronised consultant and client comms. New SOPs for the APAC region. Dedicated support desk for post-launch service quality.
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Geographic expansion
Same infrastructure rolled into India and South Africa, no rebuild, no new payments stack.
Technical architecture
Invoice Workflow API manages the complete lifecycle, from PDF generation to automated delivery, with a real-time data sync to Xero that eliminates manual accounting entries.
Airwallex webhooks create an event-driven payment loop. Payout statuses (Sent / Paid) update instantly across the platform, triggering automated bank transaction records without human intervention.
A specialised Airwallex SDK integrated directly into the consultant onboarding flow automates identity and business verification, replacing manual document collection with immediate status triggers.
Scaling the financial ecosystem.
With ANZ and Singapore in steady state, Outsized is entering a new phase, global expansion plus depth in embedded financial products built for the modern independent professional.
Building a professional services or gig platform in APAC?
See how MyGigsters can do the same for you, purpose-built payment infrastructure, embedded finance, and compliance, ready in weeks not quarters.