Modernising healthcare staffing, held back by manual finance ops.
HeyLucy is a healthcare staffing marketplace that connects clinics with qualified locum healthcare professionals across Australia. The platform enables clinics to quickly source trusted practitioners while giving locums greater flexibility, transparency, and control over where and when they work. As marketplace activity scaled, the financial back-end started to crack.
The marketplace
Allied health locum professionals matched with Australian clinics for shift-based engagements. Flexible work for practitioners, fast access to trusted talent for clinics.
The pressure
Scaling shift volume meant scaling spreadsheet work, email chases, and manual reconciliation. Generic payroll tools didn't solve for marketplace flow or locum trust.
Manual finance ops were HeyLucy's scalability wall.
Before MyGigsters, every locum shift triggered a small operational cascade: timesheets via email, invoices in spreadsheets, manual approval chases, and payout coordination one practitioner at a time. Generic payroll tools couldn't handle marketplace flow, and the work fell back on Finance and Ops.
- Weeks of waiting for locums between shift and payment
- Spreadsheets and emails for every timesheet
- Manual invoice generation and approval chasing
- No real-time visibility into payout status or reconciliation
- Paper-based onboarding, KYC, and credential checks
- Linear-growth ops, scaling meant hiring
- Next-day pay for eligible locums via EarlyPay
- Automated timesheet capture and processing
- Auto-generated invoices on clinic approval
- Real-time reconciliation and payout dashboard
- Digital onboarding, verification, and compliance
- Marketplace-scale operations, no linear headcount growth
Three problems compounded: locum trust (delayed pay killed retention), operational drag (Finance and Ops drowning in spreadsheets), and compliance complexity (paper-based credential checks slowing onboarding).
Workforce payment infrastructure for healthcare marketplaces, out of the box.
HeyLucy evaluated how to operationalise and scale workforce payments without building a large internal finance function. Generic payment processors and standalone payroll tools couldn't orchestrate the full lifecycle from timesheet to payout. MyGigsters could.
- Purpose-built for workforce and gig marketplaces, not generic payments
- Automated back-office workflows tailored to marketplaces
- End-to-end timesheet, invoicing, and payout orchestration
- Embedded finance with next-day payout capabilities (EarlyPay)
- Automated reconciliation and payout visibility
- Practitioner onboarding, KYC, and credential workflows
- Australian payout and financial operations support
- Income allocation and superannuation workflow support
An integrated workforce payment platform for healthcare marketplaces.
MyGigsters deployed a back-office payment infrastructure layer for HeyLucy, combining workflow automation, embedded finance, compliance, and payout orchestration in a single platform that the HeyLucy team operates on behalf of locums.
Back-Office Payment Automation
End-to-end automation of timesheet capture through to payout, run by HeyLucy's Finance and Ops team from a single dashboard.
- Automated timesheet collection and approval routing
- Auto-generated invoices on clinic approval
- Configurable approval flows for clinics and administrators
- Automated reminders and notifications
- Real-time payout and reconciliation visibility
- Centralised back-office dashboard for Finance & Ops
Next-Day Pay & EarlyPay
Embedded finance directly in the marketplace, decoupling locum cashflow from clinic remittance.
- Next-day payout infrastructure for eligible practitioners
- Settlement as early as the next business day after approval
- Earnings visibility and payout tracking for locums
- Automated invoice financing workflows
- Reduced payout uncertainty for practitioners
Onboarding, Compliance & Super
Scalable verification and financial operations for healthcare workforces.
- Digital practitioner onboarding workflows
- Identity verification and right-to-work checks
- Credential and compliance tracking
- Automated income allocation
- Superannuation allocation support
- Consolidated payout reporting
Locum trust, operational scale, and marketplace momentum.
"MyGigsters powers HeyLucy's next-day payment experience for locum allied healthcare professionals, ensuring 100% of our locums are paid the next day after completing their shift, making HeyLucy the only healthcare staffing solution with this capability in Australia. Beyond the platform itself, the MyGigsters team proactively reach out with ideas and solutions to problems we didn't even realise we had, truly committed to Australian founders succeeding."
What the new operating rhythm actually looks like.
The simplest test of workforce payment infrastructure is what a normal week feels like for the people who depend on it. Here's what changed.
A workforce payments stack built specifically for healthcare staffing.
A hybrid integration architecture. APIs for workflow automation, webhooks for real-time reconciliation, and a back-office dashboard for HeyLucy's team, let the platform deploy without rebuilding existing systems or asking locums to adopt anything new.
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Alternatives evaluated
HeyLucy weighed in-house build, generic payroll providers, payment processors, and off-the-shelf staffing software. None could orchestrate the full workforce payment lifecycle, clinic approvals, locum compliance, fast settlement, and reconciliation, under a single back-office workflow.
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Go-live, July 2025
MyGigsters deployed end-to-end timesheet, invoicing, payout, and reconciliation workflows for HeyLucy's Finance and Ops team. Locum payments switched from a 4–6 week cycle to next-day settlement after shift approval.
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Adoption story
Within months of go-live, 96% of HeyLucy's registered locums were being actively paid through the new infrastructure, with a 99.3% payout success rate across every shift processed.
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Ongoing partnership
MyGigsters continues to work closely with HeyLucy's founding team, proactively surfacing improvements to payout workflows, compliance, and embedded finance as the marketplace scales.
Scaling the healthcare workforce financial ecosystem.
With workforce payment infrastructure in steady state, HeyLucy and MyGigsters are exploring the next phase of operational and financial innovation for healthcare staffing marketplaces.
Ready to pay your workforce next-day?
See how MyGigsters can do the same for you, purpose-built workforce payment infrastructure, embedded finance, and compliance, ready in weeks not quarters.