A fast-scaling delivery network, held back by manual rider payments.
Adloggs operates a last-mile delivery and logistics network, coordinating agencies and gig riders to fulfil deliveries across a fast-growing footprint of Indian cities. The platform depends on a large, distributed rider base, making rider trust, payout reliability, and engagement central to its ability to scale.
The marketplace
Gig delivery riders matched with agencies for last-mile delivery fulfilment across a fast-growing footprint of Indian cities.
The pressure
The payment platform rolled out to 12× more riders across 5 cities, in under four months. Manual, offline payment and incentive processes could not scale with it.
Manual, offline payment processes were Adloggs' scalability wall.
Before MyGigsters, Adloggs' rider payments and incentive programs ran on largely manual, offline processes. As the platform moved from a small pilot toward production scale, the gaps in that approach became the limiting factor on growth.
- Monday–Sunday week, paid the following Friday, no flexibility to settle faster
- Zero visibility into earnings, penalties, or deductions until payday
- Wages locked until payday, no on-demand access in an emergency
- Offline missions, manually communicated, tracked, and paid out
- Excel-based reconciliation, hours every week, no real-time view
- Linear-growth ops, scaling riders meant scaling headcount
- Wednesday settlement, faster and more predictable
- Real-time, in-app earnings, penalties, and transaction history
- On Demand Pay, 24/7 on-demand access to already-earned wages
- Fully digital mission engine, in-app sign-up and live progress tracking
- Real-time finance and operations dashboard, zero manual entry
- Marketplace-scale operations, no linear headcount growth
Ops burden from constant rider calls
With no visibility into earnings, penalties, or payout status anywhere in-app, riders' only recourse was calling the ops team to ask what they'd been paid and why. This put sustained, avoidable load on city managers, ops, and finance teams, load that scaled linearly with every new rider added to the platform.
Scalability wall
With the payment platform rolling out to 12× more riders across 5 cities in under four months, any continuation of manual, offline payment and incentive processes would have required linear increases in operational headcount just to keep pace, rather than the platform being able to scale independent of back-office effort.
Three problems compounded: rider trust (delayed pay, no visibility into earnings or deductions), operational drag (Excel-based reconciliation, constant rider calls to ops), and a scalability wall (12× rider growth and 5× city expansion would have demanded linear increases in back-office headcount).
Financial infrastructure purpose-built for a large, distributed gig rider network.
Adloggs needed financial infrastructure purpose-built for a large, distributed gig rider network, not a generic payments tool.
- A configurable mission and incentive engine business teams could shape without engineering dependency
- Multiple, simultaneous payout types so riders weren't locked into a single rigid pay cycle
- Real-time, in-app earnings and transaction transparency for riders
- A finance and operations dashboard giving full visibility into payouts and reconciliation
- An AI-assisted way for non-technical finance and business teams to query operational data instantly
- A platform proven to scale with rider growth, not against it
Three integrated pillars, one financial operating layer for the rider network.
MyGigsters deployed an integrated set of capabilities across rider engagement, payments, and finance operations for Adloggs.
Payout Orchestration & Faster Settlement
Automated payout orchestration end-to-end, from earnings calculation to bank credit.
- Moved riders onto a faster Wednesday settlement cycle
- Support for UPI, NEFT, RTGS, and IMPS
- Zero manual ops touch, zero transaction errors
- Built to scale to any rider volume without added effort
Mission Engine & On Demand Pay
What was run offline by business teams now runs entirely through the platform, instantaneously.
- Riders sign up for missions in-app, track live progress
- Daily Pay: next-morning payout for 20+ deliveries in a day
- Weekly Pay Boost: guaranteed floor for 200+ weekly deliveries
- On Demand Pay: 24/7 on-demand access to earned wages, nominal fee
Finance Dashboard & Finny AI
Real-time dashboard and a natural-language AI assistant, replacing Excel entirely.
- Weekly payout summary, rider-level drill-down
- Wallet balance analytics, finance reconciliation audit trail
- Finny: natural-language queries on live transaction data
- Scheduled, recurring finance reports, no manual pulls
Operational efficiency, rider trust, and platform health, all in one motion.
Operational Efficiency
Rider Experience
Platform Health
"MyGigsters enabled Adloggs to introduce real-time financial transparency and on-demand access to earnings for drivers. Drivers can now track their earnings live, access instant withdrawals of earned wages, and receive performance-based rewards through mission incentives. The platform has improved driver engagement while also eliminating manual payout operations for our team."
What the new operating rhythm actually looks like.
The simplest test of payment infrastructure is what a normal week feels like for the people who depend on it. Here's what changed.
From a small pilot to a payment platform live across 5 cities, in four months.
A phased rollout let Adloggs scale the rider base while financial infrastructure was introduced in step with production-scale needs.
-
Pilot, February 2026
A small, controlled pilot, testing payout orchestration and mission mechanics before wider rollout.
-
Scale milestone
The payment platform live across all 5 cities by May 2026, alongside a 12× increase in active riders within roughly four months.
-
Phased rollout
Mission and incentive engine, payout types, and earnings transparency introduced first, with the finance dashboard and Finny following as production-scale finance and ops needs emerged.
-
Current phase
Referral program and Mission Control Center now in active build, alongside agency-level payment consolidation and a rider benefits marketplace.
Payout & platform architecture
Automated orchestration across UPI, NEFT, RTGS, and IMPS, from earnings calculation to bank credit, with zero manual ops touch.
Business teams create, launch, and adjust missions and reward rules directly, without engineering involvement.
Scaling the financial ecosystem.
Following the rapid scale-up in rider numbers and the payment platform's rollout across cities, Adloggs is moving into a broader phase of expansion on the same MyGigsters infrastructure.
Building a large-scale gig delivery network?
See how MyGigsters can do the same for you, configurable missions, multiple payout types including On Demand Pay, and real-time finance visibility, ready to scale with rider growth, not against it.